FAQ

Convention 2017 Stores

We're offering two shops this year. We will be at the Radisson (closer to the Vivint center) and the Hilton (closer to the Salt Palace). Below is the info for each location:

ShareOils at the Radisson Hotel
Second Floor
Radisson Hotel Downtown, 215 W. South Temple, Salt Lake City, UT
Store open 9/5 — 9/9 (Tuesday-Saturday)
Hours:
9/5 Tuesday 2pm – 8pm
9/6 — 9/8 8am — 8pm
9/9 Saturday 8am-3pm

 

RSVP on Facebook here to get the latest information

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ShareOils at the Hilton Hotel
Hilton Hotel, Downtown 255 S West Temple, 84101 Salt Lake City
Store open 9/4 — 9/9
Hours:
9/4 Monday 2pm – 8pm
9/5 — 9/8 8am — 8pm
9/9 Saturday 8am-3pm

 

RSVP on Facebook here to get the latest information

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REWARDS PROGRAM

Program ended Feb. 10th. Please use your rewards coupon within 3 months.


ABOUT SHIPPING


How much is your U.S. shipping?

U.S. Shipping is $2.50, $5.50 or $8.50 based on the size of your order.

We give you FREE U.S. Shipping on orders $50 or more.
*We have no plans of ending this promotion any time soon, but we cannot guarantee that it is permanent.

How do you ship? We ship USPS Priority Mail.

Do you ship internationally? Yes. We use DHL Express. You are responsible for duties, taxes, etc. that may apply. For Australian shipments, we recommend using ShopMate a parcel forwarding service. If you spend $50+ you would get free shipping from our store and just pay the ShopMate fees. We hear great things about this service.

Can you overnight my order? Sorry, we do not offer overnight shipping. 

How long will it take to receive my order?  We aim to ship orders within 24 hours on business days. We ship USPS Priority Mail, which usually takes 2-4 business days. Factors beyond our control such as carrier error or extreme weather can delay packages. Most customers receive their orders very quickly. 

Can you ship fedex, UPS or media mail? No, we only ship USPS.

Tracking shows my package has been delivered, but I haven't received it yet. What's going on? USPS tracking can be 24 hours off (more during peak delivery times, holidays, etc.). If your order tracking shows delivered and it has been more than one day, please contact us here

My package is labeled 1 of 2. Where is the other half of my order?  We have had a number of customers receive half of their order, then receive the second half a day or two later. We aren't sure why this is happening, but please be patient and do let us know if you haven't received your entire order within a few days.
 


NEW! — RETAIL & ORDER PICKUP — Orem, Utah


Retail Hours Monday-Saturday 10am - noon

Location
373 East 1750 North
Unit B
Vineyard, Utah 84057

How to pickup
1. Place your order on our website, and enter your shipping address. Utah residents will be given an option to select 'Store Pickup'.  
2. Pickup your order on Monday thru Saturday from 10:00 am - 12:00 noon.

Can I change my order at pickup?
We will do our best to accommodate your needs at pick-up. If you need to add to your order we will be able to accept credit cards.



ABOUT PRODUCT


Some of your containers are clear. Shouldn't essential oils always be stored in dark containers?

That's a great question. Current evidence shows that air and heat are more detrimental to oils than light. Here is a great article that discusses this concept.

Are your products compliant?

We're following the Approved Claims List guidelines set by corporate to provide you with safe, third-party sharing tools.

OUR PRODUCTS DO NOT

  • Make medical claims
  • Use brand names or trademarked blend names (we do use terms like Soothing Blend or Protecting Blend). An exception to this is our Earn pad, which cites earning potential for dōterra and makes reference to the term "wellness advocate".
  • Claim that essential oils cure or treat disease
  • Suggest that essential oils can replace medications
  • Picture OTC medications

OUR PRODUCTS DO

  • Feature third-party information, including clinically validated findings and references when possible, while still using compliant language
  • Focus on your safety, and the safety of the people you share with
  • Help you educate others
  • Make sharing easier

We offer a Tools Sample Kit which contains one of each piece for those who want to review our materials before purchasing a full pad or kit.